18-11-2015 10:45 PM
Hi @Shiha_Voker, can you screenshot the error so that we know exactly what is the issue?
18-11-2015 11:06 PM
Got your screenshot.
At the mean time, can you read through this knowledge base as there are certain rules in order for the system to authorize the payment. Example, if you purchased too much today or even the month, the payment cannot proceed. http://community.digi.com.my/t5/Knowledge-Base/FAQ-Direct-Billing-for-Google-Play/ta-p/4114
19-11-2015 07:32 PM
Well if like that Shiha_Voker, can we have your mobile number, registered name and phone model, please?
Appreciate if you canPM us the details here for further checking :-) TQ