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Digi billing account cannot be verified

Member
Posts: 1
Registered: ‎30-09-2015
Recently i try to buy product from a game. I try to pay using digi billing but it always 'error'. seems like account cannot be verify. Can you help me with this? Thnx
Screenshot_2015-09-30-12-51-36.jpg

Re: Digi billing account cannot be verified

Community Manager
Posts: 8,694
Registered: ‎20-04-2015

Can you PM me your phone number?


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Re: Digi billing account cannot be verified

Member
Posts: 1
Registered: ‎12-10-2015
Me too. Can u help me?

Re: Digi billing account cannot be verified

Community Manager
Posts: 8,694
Registered: ‎20-04-2015
Naim7580, I have escalated this forum message to customer service as you will need their help to perform checking.

You may get a response here or a private message from Digi customer service.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Digi billing account cannot be verified

Member
Posts: 1
Registered: ‎11-12-2015
Same as here

Re: Digi billing account cannot be verified

Community Manager
Posts: 8,694
Registered: ‎20-04-2015

@kargenho, what is the error that you had? Have you checked our knowledge base for direct billing? http://community.digi.com.my/t5/Knowledge-Base/FAQ-Direct-Billing-for-Google-Play/ta-p/4114


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Digi billing account cannot be verified

Member
Posts: 3
Registered: ‎19-12-2015
I cannot bill my digi on castle clash, "this payment method has been declined" why?

Re: Digi billing account cannot be verified

Community Manager
Posts: 8,694
Registered: ‎20-04-2015

Hello @elnino, have you taken a look at the knowledge base that I shared above? There are some conditions to fulfill to ensure successful purchase.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Digi billing account cannot be verified

Member
Posts: 3
Registered: ‎19-12-2015
I already fullfil all the criteria, but still the same result

Re: Digi billing account cannot be verified

Community Manager
Posts: 8,694
Registered: ‎20-04-2015

@elnino wrote:
I already fullfil all the criteria, but still the same result

Kindly PM @Digi_Kobi <here> your mobile number and phone model for further checking.

 

Thank you


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.