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Digi billing account cannot be verified

Member
Posts: 1
Registered: ‎30-09-2015
Recently i try to buy product from a game. I try to pay using digi billing but it always 'error'. seems like account cannot be verify. Can you help me with this? Thnx
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Re: Digi billing account cannot be verified

Community Manager
Posts: 8,697
Registered: ‎20-04-2015

Can you PM me your phone number?


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Re: Digi billing account cannot be verified

Member
Posts: 1
Registered: ‎12-10-2015
Me too. Can u help me?
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Re: Digi billing account cannot be verified

Community Manager
Posts: 8,697
Registered: ‎20-04-2015
Naim7580, I have escalated this forum message to customer service as you will need their help to perform checking.

You may get a response here or a private message from Digi customer service.

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Re: Digi billing account cannot be verified

Member
Posts: 1
Registered: ‎11-12-2015
Same as here
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Re: Digi billing account cannot be verified

Community Manager
Posts: 8,697
Registered: ‎20-04-2015

@kargenho, what is the error that you had? Have you checked our knowledge base for direct billing? http://community.digi.com.my/t5/Knowledge-Base/FAQ-Direct-Billing-for-Google-Play/ta-p/4114


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Re: Digi billing account cannot be verified

Member
Posts: 3
Registered: ‎19-12-2015
I cannot bill my digi on castle clash, "this payment method has been declined" why?
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Re: Digi billing account cannot be verified

Community Manager
Posts: 8,697
Registered: ‎20-04-2015

Hello @elnino, have you taken a look at the knowledge base that I shared above? There are some conditions to fulfill to ensure successful purchase.


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Re: Digi billing account cannot be verified

Member
Posts: 3
Registered: ‎19-12-2015
I already fullfil all the criteria, but still the same result
Highlighted

Re: Digi billing account cannot be verified

Community Manager
Posts: 8,697
Registered: ‎20-04-2015

@elnino wrote:
I already fullfil all the criteria, but still the same result

Kindly PM @Digi_Kobi <here> your mobile number and phone model for further checking.

 

Thank you


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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