Digi billing account cannot be verified

[charkuoi]

Recently i try to buy product from a game. I try to pay using digi billing but it always 'error'. seems like account cannot be verify. Can you help me with this? Thnx

[MrOctopusK]

Can you PM me your phone number?

[naim7580]

Me too. Can u help me?

[MrOctopusK]

Naim7580, I have escalated this forum message to customer service as you will need their help to perform checking.

You may get a response here or a private message from Digi customer service.

[kargenho]

Same as here

[MrOctopusK]

@kargenho, what is the error that you had? Have you checked our knowledge base for direct billing? http://community.digi.com.my/t5/Knowledge-Base/FAQ-Direct-Billing-for-Google-Play/ta-p/4114

[elnino]

I cannot bill my digi on castle clash, "this payment method has been declined" why?

[MrOctopusK]

Hello @elnino, have you taken a look at the knowledge base that I shared above? There are some conditions to fulfill to ensure successful purchase.

[elnino]

I already fullfil all the criteria, but still the same result

[MrOctopusK]

---

@elnino wrote:
I already fullfil all the criteria, but still the same result

---

Kindly PM @Digi_Kobi <here> your mobile number and phone model for further checking.

Thank you