21-06-2018 12:13 AM
Ok, I need a real and honest answer from you. Is the Digi Postpaid 150 Unlimited and Digi Postpaid 100 Unlimited really unlimited or is it capped? I saw some people saying that the speed is actually capped eventhough you guys said it is a real unlimited plan, but we all know that Digi have been misusing the word "unlimited" for a long time now. So is it really unlimited quota? Or is it capped and if it is capped, how much is the limit?
If it is capped, I bet you that you will say it is based on your FUP
21-06-2018 12:18 AM
and one more thing, I saw that some of the users found out that digi 150 is actually limited to 1tb of quota so I need u to be really honest here, what is the quota for the 150 unlimited plan? If it is 500TB then just tell me. If it is 10000TB, tell me. Any quota at all that is related to Digi Postpaid 150 Unlimited plan, just tell me
21-06-2018 02:03 PM
Fair usage policy does apply to Infinite 150. It is unlimited, as in the plan allows you to continue to stay connected but at controlled speed after exceeding FUP.
FUP is analysed based on overall usage and also usage pattern, so there isn't a hard rule to state.
21-06-2018 03:11 PM
22-06-2018 09:16 AM
24-06-2018 12:37 PM
24-06-2018 06:36 PM
not an aswer that I was hoping for hahaha but at least you replied. For me, customer service is one of the main factors needed by the customers from telco providers. Yes, you might be unable to help us in everything and sometimes you don't have the answers to all of our problems but at least you replied to your customers saying that you're unable to help. That's all we need, an answer. Whether the answer might satisfy us or not, that's the second priority, but at least we must have an answer from you. Thank you for your replies. Really appreciate it.