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Mobile data getting H+ only

Member
Posts: 3
Registered: ‎14-09-2016

I'm using Alcatel Flash Plus 2 and recently activated my mobile data.

 

Why is my phone getting H+ only for Digi mobile data but when I use a different Telco it's getting 4G

Re: Mobile data getting H+ only

[ Edited ]
SuperUser
Posts: 613
Registered: ‎05-08-2015

@1mc1 wrote:

I'm using Alcatel Flash Plus 2 and recently activated my mobile data.

 

Why is my phone getting H+ only for Digi mobile data but when I use a different Telco it's getting 4G


is the Digi SIM card a new one or old one? reason is coz the older SIM cards are not 4G SIMs.

 

and just curious, which other telco is it that you were able to get 4G on this phone?

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Re: Mobile data getting H+ only

[ Edited ]
Community Manager
Posts: 8,754
Registered: ‎20-04-2015

To check whether your SIM card supports 4G, SMS "LTE" to 20000.


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Re: Mobile data getting H+ only

Member
Posts: 1
Registered: ‎17-02-2018
i used Family package never get 4g before why?

Re: Mobile data getting H+ only

Community Manager
Posts: 8,754
Registered: ‎20-04-2015

Please check if your SIM card supports 4G using the command above your post. 

Then your device must at least support LTE Band 3 and 7.

Also verify your location through Digi's coverage map to know if your location is covered by 4G services: http://new.digi.com.my/services/4g-lte-coverage


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements

Re: Mobile data getting H+ only

SuperUser
Posts: 613
Registered: ‎05-08-2015

@samyap03wrote:
i used Family package never get 4g before why?

can you share with us what device are you using? if it's a phone, what model?

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Re: Mobile data getting H+ only

Member
Posts: 1
Registered: ‎20-12-2020
Hello3

Re: Mobile data getting H+ only

Support
Posts: 470
Registered: ‎06-12-2019

Hi. Do PM (Inbox) us for further assistance. TQ.