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My data isn't working

Member
Posts: 1
Registered: ‎20-05-2017
I have just received 1GB data for free when I installed the mydigi app. I redeemed it and it says that I have successfully activated it. But when I turn on my data, it won't work. Please help!
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Re: My data isn't working

Community Manager
Posts: 6,492
Registered: ‎20-04-2015

@caiiiqian, here are a few checklist to get your internet running:

1. turn on mobile data switch

2. prepaid must have credit and not expired. postpaid must not be suspended

3. correct Digi APN settings is used

4. if you're using a dual SIM phone, select the correct SIM slot for internet usage


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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