Kindly call our hotline at 0162211800 or log in to MyDigi to unsuspend your line.
leeyc wrote:Kindly call our hotline at 0162211800 or log in to MyDigi to unsuspend your line.
Hi morning. Please call our helpline, 0162211800 for further assistance about your account. Thank you.
Tapping on this topic - calling your hotline doesn't seem to help.
I'm overseas and I received SMS on 19/01 morning that my number will be suspended the next day 20/01 so i tried to reload online immediately upon reading that SMS on 19/01 itself but wasn't able to do so due to number not active. It wasn't even 20/01 yet!
I called your hotline but was told "oh sorry we can't help you gotta email us or walk-in to a digi centre" and was assured a human response within 24 hrs. So that was what i did and I have also provided an alternate number in case they need to call me (cos 016 suspended they also can't reach me anyway). I refresh my inbox and check junk folder every now and then, but nope, 36 hrs now still no response.
Summary: Called hotline can't help, emailed no response, twitter no response, live chat always error.
Hi ariffinbinudin, if you have any issue with your prepaid number, kindly PM your prepaid number to us for further checking. Thank you.