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How do I reactivate my suspended prepaid number?

by whysee SuperUser on ‎31-05-2016 06:31 PM - edited on ‎23-05-2017 05:28 PM by Community Manager

Kindly call our hotline at 0162211800 or log in to MyDigi to unsuspend your line.

Comments
by 01134154680 Member
on ‎06-09-2016 05:11 AM

leeyc wrote:

Kindly call our hotline at 0162211800 or log in to MyDigi to unsuspend your line.


01133154689

by Support
on ‎06-09-2016 09:53 AM

Hi morning. Please call our helpline, 0162211800 for further assistance about your account. Thank you.

by argiope Member
on ‎21-01-2017 11:35 AM

Tapping on this topic - calling your hotline doesn't seem to help.

 

I'm overseas and I received SMS on 19/01 morning that my number will be suspended the next day 20/01 so i tried to reload online immediately upon reading that SMS on 19/01 itself but wasn't able to do so due to number not active. It wasn't even 20/01 yet!

 

I called your hotline but was told "oh sorry we can't help you gotta email us or walk-in to a digi centre" and was assured a human response within 24 hrs. So that was what i did and I have also provided an alternate number in case they need to call me (cos 016 suspended they also can't reach me anyway). I refresh my inbox and check junk folder every now and then, but nope, 36 hrs now still no response. 

 

Summary: Called hotline can't help, emailed no response, twitter no response, live chat always error.

 

by ariffinbinudin Member
on ‎09-06-2017 09:37 PM

Suspended line

by Support
on ‎09-06-2017 09:59 PM

Hi ariffinbinudin, if you have any issue with your prepaid number, kindly PM your prepaid number to us for further checking. Thank you.

by ariffinbinudin Member
on ‎09-06-2017 11:55 PM
0166784624
by faezahkirin Member
on ‎11-06-2017 02:11 PM
Pleasd unsuspend my number 0146960941
by Farel Member
on ‎19-07-2017 01:37 AM

whysee wrote:

Kindly call our hotline at 0162211800 or log in to MyDigi to unsuspend your line.


Please  reactive my line from suspended   my no is 

 

0163724597

 

Tq .

by Support
on ‎19-07-2017 09:09 AM

Hi @Farel. You can reactivate it via your MyDigi account. Once logged in, click on Accounts & Plans. After that, click on Settings and choose Suspend My Line. Slide to your left to reactivate your account. Thank you

by norhamzani09 Member
on ‎29-07-2017 02:17 AM

Please reactivate my line .. this is my number 01126980866 . I tried so many time open mydigi and  try  to reactive suspend my line . But its didn't work Smiley Sad help please . 

by Support
on ‎29-07-2017 09:15 AM

norhamzani09, please check your PM k. TQ.

by morrisage Member
on ‎07-08-2017 12:19 PM

Hi!

 

I would be thankful if you can let me a know how to find out whether a number is within the reactivation period and can be reactivated.  

by Support
on ‎08-08-2017 01:43 PM

Kindly check your PM, morrisage. TQ.

by emany Member
on ‎29-08-2017 01:12 AM

Hi digi, 

 

kindly reactivate my  number 01151446309

 

thanks

by Support
on ‎29-08-2017 09:14 AM

Hi @emany. Please try again to use your number. Thank you.

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