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Charging of Roaming fees when i dont even pick up the call at all

Member
Posts: 4
Registered: ‎16-06-2016

Hi,

 

Does anyone know that is this the practice it should be for DIGI?

 

I'm at SG, then my Digi phone will auto switch to Starhub, and when i get miss call from Msia line,i never pick up the call. The ringing stop later. Then i receive a sms message from 2901 said that i have been charges for roaming fees of RM1.40 for each miss call.

 

Can i know why? I thougth we will only get charge if we pick up the call?

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Re: Charging of Roaming fees when i dont even pick up the call at all

Super Contributor
Posts: 216
Registered: ‎02-06-2015

you are charged because perhaps your voicemail and miss call alert/notification is active. after a while if not anwered, call may be routed to this, so you are charged.

 

better de-activate all these before you go overseas again.  i have deactivate all these years ago,  so no problem for me.

Re: Charging of Roaming fees when i dont even pick up the call at all

Member
Posts: 4
Registered: ‎16-06-2016

How do we deactivate miss call alert/notification?

 

I wanted to receive call, but i will decide which are important that i wiling to pay roaming fees to answer.

 

 

Re: Charging of Roaming fees when i dont even pick up the call at all

Community Manager
Posts: 6,277
Registered: ‎20-04-2015

@Joon, use *128# menu to activate/deactivate your voicemail options. fadly0416 is right about voicemail call diversion which will cost money when roaming. 


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Re: Charging of Roaming fees when i dont even pick up the call at all

Member
Posts: 1
Registered: ‎18-10-2017

I dialled *128# but it didn't give me the option to deactivate voice mail notification. Is there another number?

Re: Charging of Roaming fees when i dont even pick up the call at all

Support
Posts: 765
Registered: ‎10-04-2015

Hi daveychaney.  Please try below command. Hope it helps.

 

*128# >> Digi Rewards & Services >> Voicemail >> Deactivate Voicemail

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