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What I need to do if I want to cancel my digi postpaid plan?

Member
Posts: 2
Registered: ‎12-04-2017
What I need to do if I want to cancel my digi postpaid plan?

Re: What I need to do if I want to cancel my digi postpaid plan?

Support
Posts: 176
Registered: ‎13-04-2015

You may visit our Digi Store for further assistance. The Postpaid account termination can only be done at our Digi Store, not including at our Digi Store Express, Digi Specialized Store and dealer outlet. Just bring along your identity card for verification purpose. Thanks.

Re: What I need to do if I want to cancel my digi postpaid plan?

Member
Posts: 2
Registered: ‎12-04-2017
There is any way to unsubscribe Digi postpaid plan by online except visiting Digi Store?
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Re: What I need to do if I want to cancel my digi postpaid plan?

Support
Posts: 1,243
Registered: ‎01-05-2015

Hi, Yuggin.

 

You can send the request to help@digi.com.my and attach:
1) A copy of a letter requesting for account termination (the letter to be signed by the registered owner).
2) A copy of the registered owner's IC (front and back).

 

We'll proceed with the termination request within 5 working days. For a faster process, kindly walk-in to the Digi Store as suggested earlier ya.

 

Please ensure all the outstanding amount (if any) has been cleared and we'll assist the necessary after the documents received.

For an account that still bound with contract, your only option is by walk-in.

 

Hope this helps :-)

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: What I need to do if I want to cancel my digi postpaid plan?

Member
Posts: 1
Registered: ‎06-08-2017
I've went to umobile ctre.. Paid and they are managing the mnp process.. But why digi respond is very slow.. ? Im waiting for digi to terminate my line. No outstanding payment.. No sub line.. But why take morethan 24hour to respond?

Re: What I need to do if I want to cancel my digi postpaid plan?

Support
Posts: 730
Registered: ‎10-04-2015

@0192480718. We believe your account has been terminated yesterday. Thanks.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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