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No confirmation or email after online purchase

Member
Posts: 2
Registered: ‎28-03-2017

Hi,

 

I purchase the 150 Infinite plan online with payment of RM318.

 

I received no email confirmation or notification of any kind after payment but the payment had go through.

 

Details:

Name: Lee Kian Chuan

Email: garylkc@yahoo.com

 

I don't remember the phone number as it's randomly selected. Could someone assist with this and let me know if the purchase has been confirm?

 

Thank you.

Re: No confirmation or email after online purchase

Member
Posts: 12
Registered: ‎13-08-2016

Welcome to DiGi  Community!

 

First thing to look at is your Junk or Spam Inbox as sometimes it has been mistakenly categorized as SPAM by Yahoo. If you are still unable to find after doing so, please stand-by for further support from the DiGi Support Team.

 

If this has resolve your issue, please kindly mark this as solution and provide kudos Smiley Happy

 

Thanks

Re: No confirmation or email after online purchase

Member
Posts: 2
Registered: ‎28-03-2017

I checked all SPAM, TRASH folder. No email received.

 

And I had checked it multiple times.

Re: No confirmation or email after online purchase

Member
Posts: 1
Registered: ‎28-03-2017
I also faced the same problems, ie., no response to my queries & also no email confirmation for my online prebooking.

Re: No confirmation or email after online purchase

[ Edited ]
Support
Posts: 1,023
Registered: ‎01-12-2016

Hi  garylkc, 

 

We had resent the email to your email address. Your consignment number is 4746203313.  You may use this link to track your item: http://www.gdexpress.com/malaysia/e-tracking.

 

Thanks.

 

 

 

Re: No confirmation or email after online purchase

Support
Posts: 1,023
Registered: ‎01-12-2016

Hi vincetmy,

 

Please PM us via https://goo.gl/SxGJMl with your number and full name for further checking. Thanks.

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