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FAQ Port Out Failure

by Moderator on ‎27-04-2016 04:05 PM - edited on ‎29-05-2017 12:20 AM by Community Manager

Question

Why  am i unable to port out from Digi? 

 

Answer

Well there are several factors,  sometimes it is due to technical issue(s) or even contract obligations. Here's a list of common reasons:
- You're still on contract obligation

- Prepaid data plan is still active

- Minimum tenure of 30 days not met

- Account barred

- Account inactive due to zero credits

- Supplementary account still tied to number

- Mismatch of account/user information

- MNP not performed by owner of account

 

Please contact Digi customer service if you need any MNP related assistance.

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