10-01-2017 09:08 PM - edited 10-01-2017 09:08 PM
11-01-2017 03:14 PM
11-01-2017 06:10 PM
Im hazeri, same problem here
Please help or REMOVE any unauthorised charge in my bill
Hazeri, please contact Digi customer service for investigation of the charges. You can do it via email to firstname.lastname@example.org with your info and description of issue or use Live Chat on website or call Helpline (0162211800)
16-01-2017 11:49 AM
Therefore DiGi is admitting that this continues to be a problem and can only monitor and minimize occurrences.
Oh my god, so no Digi customer can ever sleep peacefully now. The charges can occur anytime and many will be charged without knowing unless they check the bills every single month.
Even after finding those charges, complaining to DiGi is no use. DiGi will push to third party providers who won't refund in most cases.
We acknowledge your messages. Actually, Digi did impose the confirmation of subscription, somehow the result was not as expected. We will continue to monitor and improve our system performance to minimize occurrences to customer's account.
We hear you, and please be assured that we have taken the steps to block the numbers that our cuistomers have complained about : https://community.digi.com.my/t5/Apps-Services/Third-Party-Charges-from-Content-Providers/ta-p/21328
If you'd like to stop unsolicited messages from mobile services, kindly have a look at this article for a simple how-to: