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Digi Up™ Terms & Conditions

by Community Manager ‎05-02-2018 11:20 AM - edited ‎05-02-2018 11:55 AM

Device Subscription Agreement Terms & Conditions

 

GENERAL

  1. This is a subscription service where a mobile device (“Device”) is included to the Customer (Person(s) signing up for the Offer) for a Device Payment Fee charged on a monthly basis until the Device is returned in Good Working Condition at the end of the tenure or upon upgrade.
  2. The Offer: Digi Up™ Device Subscription Plan.
  3. Each sign up of The Offer is mandated to (A) a Digi Postpaid™ Rate Plan and (B) a Device Subscription with Device Protection Plan. Device Protection Plan covers against Accidental Damage and Attended Theft only, details of which are set out below.
  4. The Device title and ownership does not belong to the Customer. The Device is provided under the Offer to the Customer and the Customer is accountable for the use and safety of the Device. Nothing in this Agreement shall be construed as transferring the title or ownership of the Device to the Customer. The Customer shall not directly or indirectly give or allow another person to give any interest in or lien over the Device. Customer shall promptly, at his own costs and expenses, take all such actions as may be necessary to duly discharge or eliminate any such liens upon obtaining actual knowledge thereof.
  5. This subscription service is subject to the Device Subscription Agreement Terms & Conditions listed herein this document, the General Terms & Conditions listed on http://new.digi.com.my/cs/Satellite/Page/tnc/default/tnc_general_all and Digi Postpaid™ Terms & Conditions listed on http://new.digi.com.my/tnc/postpaid.
  6. The use of the subscription service is subject to Digi Postpaid™ Rate Plan.
  7. Digi reserves the right to revise this Device Subscription Agreement Terms & Conditions, the Generic Terms & Conditions, Digi Postpaid™ Terms & Conditions, and the Offer at any time upon its sole and absolute discretion.
  8. Digi reserves the right to vary, delete or add to any of these Terms, and alter, cancel, terminate or suspend the Offer and/or any part thereof without any prior notice and without any liability at any time upon its sole and absolute discretion without having to assign any reasons whatsoever.

 PERIOD, SIGN UP, EXTENSION

  1. A locked-in tenure of 24 months (“Initial Term”) is agreed upon by the Customer at the time of sign up. A Customer can continue to use the subscription service for an extended period of no more than 6 months after expiry of the Initial Term (“Extended Period”) on the condition the Customer continues to pay for (A) a Digi Postpaid™ Rate Plan and (B) a Device Payment Fee, during the Extended Period. The extension is subject to Digi’s consent.
  2. t the time of expiration of the Initial Term or Extended Period, the Customer must either (A) sign up for a new Offer and return the existing Device; or (B) terminate The Offer and return the Device in Good Working Condition; or (C) terminate The Offer and settle a Payoff Fee if the Device cannot be returned.

REGISTRATION

  1. This Offer is restricted to 1 (one) Customer with a valid original NRIC for 1 (one) registration only.
  2. The registration must be under the principal name that has passed the eligibility check and has qualified for this Offer.
  3. This Offer does not apply to a supplementary line attached to the principal line. Existing Digi Postpaid™ supplementary Customers can register as a principal as long as the supplementary Customers have passed the eligibility qualification check at participating Digi Stores before registration.
  4. Every eligible Customer must be present with the original NRIC upon registration. The Eligible Customer must allow a biometric thumbprint screening to be conducted during the registration.
  5. To qualify for this Offer, every successfully registered Customer must provide a valid credit card or debit card at the point of registration for auto-billing purposes.
  6. All registrations must be completed at any participating Digi Stores.
  7. If the Customer did not receive any call or SMS, the Customer may walk in to participating Digi Stores to register. The Customer is subject to eligibility qualification checks at the store.

ELIGIBILITY QUALIFICATION

  1. This subscription service is offered to existing subscribers of Digi Postpaid™ Rate Plan with the following qualifications:
    1. Existing Digi Postpaid™ Customer
      1. Minimum 3 years with Digi Postpaid™.
      2. Good payment history for the last 12 months with no barring record of suspension of the Customer’s existing Digi account.
  • Having average monthly usage of more than RM80.
  1. Scored ’Good’ rating in the eligibility qualification check as determined by Digi at its absolute discretion.
  2. The biometric thumbprint scan must match the NRIC thumbprint to qualify for registration.
  3. Having a valid credit card or debit card for auto-billing requirement.
  1. Digi shall have the absolute discretion to accept and/or reject a Customer’s application to this subscription service.
  2. Only Malaysian citizens are eligible to subscribe for the Offer.

 

FEES AND CHARGES

  1. The Device Payment Fee for the subscription service will be charged monthly for up to 24 months’ contract period unless extended by the Customer for a further extended tenure of up to 6 months from the initial 24-month contract period.
  2. Plan advance payment is based on the Digi Postpaid™ Rate Plan offered under this subscription service.
  3. The Customer is responsible for all the applicable charges related to this Offer. The applicable fees and charges payable by the Customer are illustrated in the table below under the applicable scenarios:

     

     

    Fees Type

    Amount

    1

    Device Payment Fee

    Device Fee Monthly Payment with Device Protection

    From RM80/month

    2

    Digi Postpaid™ Rate Plan

    Digi Postpaid™ 110 Service Plan

    RM110/month

    3

    Upgrade Fee

    One-off Upgrade Fee: Eligible between Month 13 - 24

    Up to RM700

    4

    Payoff Fee

    One-off fee: Charged at Month 24 termination date or during Extended Period if device is not returned

    RM800

    5

    Penalty Fee

    (A) Early termination (By default without device returned)

    (RRP/24 x remaining months) + Payoff Fee at RM800

    (B) Involuntary termination (By default without device returned)

    6

     

     

     

    Damage Fee

     

     

     

    One-off fee: Charges based on RRP (“Recommended Retail Price”) device price

     

    - RRP RM2,001-RM3,000

    RM320

    - RRP RM3,001-RM4,000

    RM450

    - RRP RM4,001-RM5,000

    RM525

    7

     

     

     

    Device Failure Fee

     

     

     

    One-off fee: Charges based on RRP (“Recommended Retail Price”) device price

     

    - RRP RM2,001-RM3,000

    RM650

    - RRP RM3,001-RM4,000

    RM800

    - RRP RM4,001-RM5,000

    RM1,200

    8

     

     

     

     

     

     

     

    Processing Fee (For  Device Protection service requests only)

     

     

     

     

     

     

     

    For each Service Request approved: Charges based on RRP (“Recommended Retail Price”) device price

     

     

    Accidental Damage Processing Fee

    - RRP RM2,001-RM3,000

    RM320

    - RRP RM3,001-RM4,000

    RM450

    - RRP RM4,001-RM5,000

    RM525

    Attended Theft Processing Fee

     

    - RRP RM2,001-RM3,000

    RM650

    - RRP RM3,001-RM4,000

    RM800

    - RRP RM4,001-RM5,000

    RM1,200

    9

    Non-Returned Device Courier Fee

    Chargeable if a 2nd attempt is made to collect the original Device (in the event Customer does not return the original Device upon receipt of a replacement Device pursuant to an approved Service Request)

    RM50

  4. Digi reserves the absolute right to block the IMEI of the Customer’s Device if fraud is suspected; or found to have committed fraud; or failure to make payment of the Device Payment Fee for two (2) consecutive months.

UPGRADE

  1. Device Upgrade is available from the Customer’s first day of Month Thirteen (13) billing cycle and may be exercised at the selected Digi Stores.
  2. The Customer will pay a One-off Upgrade Fee and the Device must be returned in Good Working Condition at the time the Customer exercises the Device Upgrade.
  3. In the event the device returned does not meet the Good Working Condition, a Damage Fee or Device Failure Fee will be imposed.
  4. Device Upgrade without device returned is not allowed and Customer will have to pay the Penalty Fee.
  5. The Customer is entitled to upgrade to a new device model or a different device brand based on the New Offer available at the time of upgrade. The Device Upgrade is mandated to a New Offer of (A) a Digi Postpaid™ Rate Plan and (B) a Device Subscription with Device Protection Plan offered at the time of upgrade. The New Offer is subject to a new 24-month tenure contract.
  6. The Customer should not have any outstanding Device Payment Fee and Digi Postpaid™ Rate Plan in their bill before exercising the Device Upgrade. Upon successful upgrade to a New Offer, the remaining tenure of the original Offer shall lapse and the remaining months of the Device Payment Fee with Device Protection Plan will be waived.

EARLY TERMINATION

  1. Early Termination of the 24 months’ contract is subject to an Early Termination Penalty Fee. The Customer is liable to pay the fee amount as illustrated in Fees and Charges table including all outstanding amount owed by the Customer to Digi. Customer shall not have the option of returning the device in lieu of payment of the Early Termination Penalty Fee.
  2. The Early Termination Penalty Fee will be charged at point of sale during the Early Termination process. Otherwise, the Customer will receive the amount charged to the bill.
  3. Early Termination is defined as:
    1. Termination of the Offer within the initial 24 months’ contract tenure from the first day of Month 1 to the last day of Month 24 in a Customer’s bill cycle.
    2. Termination based on either below scenarios:
      1. Port out to other operators and/or terminate Digi Up™ Device Subscription Plan, or
      2. Change, suspend or terminate of Digi Postpaid™ Rate Plan subscribed under this Offer.
    3. All requests for Early Termination must be completed at selected Digi Stores only.

 TERMINATION

  1. All requests for termination must be completed at selected Digi Stores only.
  2. Contract termination of the Offer is defined as termination at the last day of the initial 24 months’ contract tenure (“Initial Term”).
  3. In the event the Customer does not (A) sign up for a new Offer and return the existing Device; or (B) terminate The Offer and return the Device; or (C) terminate The Offer and pay a Penalty Fee if the Device cannot be returned upon expiration of the Initial Term, the Offer is automatically extended on a month-to-month basis up to a maximum of another 6 months from expiration of the Initial Term (“Extended Period”). Upon expiration of the 6 months’ Extended Period, the Offer shall automatically lapsed and subject to Customer has completed payment of all outstanding fees and charges to Digi, Customer is required to return the Device in Good Working Condition. The extension is subject to Digi’s consent.
  4. The Customer must complete payment of all outstanding fees owed by the Customer to Digi before termination is allowed.
  5. The Customer is required to return the Device in Good Working Condition as stipulated in Returned Device Acceptance Criteria; failing which, a Damage Fee or Device Failure Fee may be imposed.
  6. If the Customer does not return the Device upon termination at Month 30, the Customer will be subjected to settle a Payoff Fee.

RETURNED DEVICE

  1. The returned Device must be within the stipulated Returned Device Acceptance Criteria as follows; failing which, a Damage Fee or Device Failure Fee may be imposed:
    1. The Customer must allow Digi to install an app or software on the Device to test and validate whether the Device is in Good Working Condition.
    2. Digi will examine whether the exterior condition of the Device is in Good Working Condition.
    3. The first 8 digits of Device’s IMEI number by pressing *#06# must match the IMEI of the first original Device included to the Customer under The Offer.
    4. All personal and confidential data/information must be cleared from the Device by the Customer.
    5. SIM card and/or memory card (if any) along with any accessories must be removed by the Customer.
  2. It is at the absolute discretion of Digi to determine if the Device meets the Good Working Condition test.
  3. Good Working Condition is defined as:
    1. the returned Device functions normally, i.e. capable of making and receiving call, connecting to the internet, and touchscreen functions as intended;
    2. the Device has all the original equipment manufacturer (OEM) parts;
    3. is in good exterior condition with no physical damage like cracked screen/casing, liquid damage, minor chips and dents, connector damage, paint peeling, faulty or broken SIM reader, buttons fully functional, scratches except for normal or light wear and tear; and
    4. the security features or any locking features are disabled (e.g. iOS unlocked, network unlocked, Find my Device on iOS and etc.).
  4. The returned Device is defined as the mobile handset including all parts inside the mobile handset but excluding the packaging and accessories that come with it.
  5. In the event the returned Device is not in Good Working Condition, the Customer may submit a Service Request pursuant to the Device Protection Services if the Customer has not fully utilised his/her entitlement of the Device Protection Services. If a Customer is not eligible to file a Service Request, the Customer shall return the faulty or damaged Device and pay a Damage Fee or Device Failure Fee accordingly.
  6. Damage fee will be imposed for the Device that has exterior condition issues like cracked screen/casing, liquid damage, minor chips and dents, connector damage, paint peeling, faulty or broken SIM reader, scratches except for normal or light wear and tear but is capable of turning on/off, buttons fully functional, make/receive calls, and connect to Internet.
  7. Device Failure Fee will be imposed for the Device that cannot be powered on or off, any faulty or defects which are excluded from manufacturer’s warranty claim, Device Protection Services claim and normal or light wear and tear and the security features are disabled (e.g. iOS unlocked, network unlocked, etc.).
  8. The Customer agrees that Digi has the absolute discretion to decide whether a Device in which the Customer wishes to return upon termination or upgrade can be accepted or rejected.
  9. Digi is not responsible for the loss, safekeeping or maintenance in confidence of any personal information remaining in the Customer returned Device once it is returned to Digi and the Customer understands that such information may be accessible to third parties if the Customer does not delete it.
  10. To protect the Customer’s privacy, the Customer acknowledges that before returning the Device to Digi, all applications’ data, contacts, and personal data including but not limited to photos, messages, web browsing history, and/or passwords and other personal, confidential or sensitive data stored in the Device must be erased. Digi and/or its suppliers, agents or representatives are not responsible for removing personal, confidential and sensitive information from the device and cannot guarantee such information left on the device will be deleted. If the Customer fails to remove all personal, confidential or sensitive information from the Device, the Customer agrees to release Digi and/or its suppliers, agents or representatives from all claims, losses or damages with respect to the use of SIM card or any personal information whether arising before or after the return of the Device to Digi.

 NON-RETURNED DEVICE

  1. A Payoff Fee is imposed in the event the Customer fails to return the Device upon termination or expiry of the Initial Term or Extended Period, as the case may be.

 DEVICE PROTECTION PLAN

Upon your registration for the Device Subscription Service with Device Protection Plan under the Offer, you agree to the terms and conditions of the Device Protection Plan herein set out to be provided by Brightstar Distribution Sdn Bhd (“Brightstar”) and is subject to the terms and conditions set forth below:

1. The Device Protection Plan is provided and serviced by Brightstar Distribution Sdn Bhd (“Brightstar”) from AIG Malaysia Insurance Berhad and provides protection against Attended Theft and Accidental Damage. Accidental Damage means any direct and accidental damage including but not limited to damage, accidental destruction that is externally visible and which prevents the correct operation of the Device, glass breakage, liquid damage, physical loss, damage, or destruction caused by unintended, sudden and unforeseen event. Attended Theft means the dishonest appropriation of Device belonging to the Customer while the Device is in the possession of the Customer or on his or her person or authorised person, with the intention of permanently depriving the Customer of that Device.


2. Service Request Limits: The Customer may receive up to two (2) fulfilled Service Requests in any rolling 12 months’ period (the “Service Request Limit”) as follows: (A) 1 Accidental Damage + 1 Attended Theft, OR (B) 2 Accidental Damage Service Requests. If the Customer receives two fulfilled Service Requests within any twelve-month (12) period, the Customer may only receive a third fulfilled Service Request at the beginning of the twelve (12) months after the fulfilment date of the first Service Request, and may receive a fourth fulfilled Service Request at the start of the next twelve (12) months after the fulfilment of the second Service Request. For example, if the Customer files his or her first Service Request in Month 2 of the Customer’s enrolment, and a second Service Request in Month 6, the Customer will not be eligible to receive an additional Service Request until Month 14 of the Customer’s enrolment. By way of another example: if the Customer files a third Service Request in Month 14 of the Customer’s enrolment, the Customer would not be eligible to receive a fourth Service Request until Month 18 of the Customer’s enrolment.

 

Device Protection Service Request limits

Service Request 1

Anytime

Service Request 2

Anytime

Service Request 3

12 months after Service Request 1 is fulfilled

Service Request 4

12 months after Service Request 2 is fulfilled

 
3. Service Request Process: During the subscription period, in the event the Customer wishes to make a Service Request, the Customer must call Brightstar at 03-79402800 within seven (7) days of the date of the Accidental Damage or Attended Theft occurred. The Customer must submit a brief statement describing the circumstances or event relating to the incident and pay the applicable Processing Fee as set out in the table above.  Service Requests will be processed in accordance with the following:

  1. If the Customer loses the Device due to Attended Theft, the Customer will need to submit a police report on the loss of the Device (due to Attended Theft) and submit this together with the Service Request filing to Brightstar within 7 days from the date of the Attended Theft.
  2. The Customer may be required to provide a written statement, affidavit or other information and supporting documentation related to the subscription of the Device and the Attended Theft or Accidental Damage for Brightstar to review and/or validate the Service Request.
  3. The Customer shall have fourteen (14) days to complete their Service Request from the date the Customer first reports the Service Request to Brightstar, including the submission of all required documentation and payment of the applicable Processing Fee. If the Customer fails to complete the Service Request, the Service Request will expire and the Customer will not be eligible to receive a fulfilled Service Request for the incident that was the subject of the expired Service Request.
  4. If the Service Request is approved by Brightstar, the Customer will be required to pay a non-refundable Processing Fee as set forth in the table above.
  5. Once the Processing Fee has been paid, a Replacement Device will be delivered to the Customer via courier. For Accidental Damage Service Requests, the Customer must provide the courier with the damaged Device at the time of delivery of the Replacement Device.  
  6. Replacement Devices provided to the Customer may be new or reconditioned and will be of the same kind, quality and functionality of the original Device. If the same brand, model and capacity is not in stock or the production of a Device is discontinued by the original equipment manufacturer, the Replacement Device may be of a different model of similar feature, functionality and fair market price to the original Device at the time of the Service Request with the same operating system, and will not be a model older than the original Device.
  7. All Replacement Devices come with a 90-day warranty protecting the Replacement Device against mechanical or electrical malfunction or failure. The Customer has the right not to accept the Replacement Device but once the Replacement Device is accepted by the Customer, the Service Request is fulfilled. If the Customer elects not to accept the Replacement Device, the Customer will receive a refund of the associated Processing Fee.
  8. Non-Returned Device Courier Fee: In the event that the Customer’s Device cannot be collected by Brightstar during Brightstar’s first attempt at replacement and Brightstar is subsequently required to make a second attempt to deliver the Replacement Device to the Customer for an additional fee of RM50.00 (the “Non-Returned Courier Device Fee”) per trip. Please call our customer hotline 03-79402800 to confirm on the delivery attempts and for further enquiries.
  9. Locked Device Fee: If the Customer files a Service Request, Brightstar will ask the Customer at the time of the Customer’s filling of the Service Request to disable any locking feature on the Device, such as the “Find my iPhone” or similar locking feature. If the Customer fails to disable the locking feature, the Service Request may, in Brightstar’s sole discretion, be rejected. THE CUSTOMER MAY AVOID HAVING THE SERVICE REQUEST DENIED BY DISABLING THE LOCKING FEATURE ON THE DEVICE AT THE TIME OF FILING THE SERVICE REQUEST WITH BRIGHTSTAR.

4. PLEASE NOTE THE FOLLOWING EXCLUSIONS SHALL APPLY IN ANY DEVICE PROTECTION SERVICE REQUEST UNDER THE DEVICE PROTECTION PLAN:

Exclusions from Accidental Damage

 

  1. Physical damage caused by non-accidental incidents that does not affect the correct operation of the Device. This includes but is not limited to: i. Cracking, marring or scratching; ii. change in colour or other change in the exterior finish; and/or iii. expansion or contraction.
  2. Light and Normal wear and tear, gradual deterioration of the Device, or any latent defect.
  3. Accidental Damage where no actual known or identifiable event or occurrence can be attributable to causing the damage to the Device.
  4. Damage to the Device caused by programming, cleaning, adjusting, repairing, modifying, installing, servicing, maintaining or performing any other work upon the Device that is intended to alter, improve, maintain or enhance the performance of the Device.
  5. Damage caused by computer virus or any other malicious code or similar instruction that:
    1. disrupts the normal operation of the Device; and/or
    2. results in destruction of or unsuitability of data or programmes stored in the Device.

Exclusions from Attended Theft:

  1. Seizure or destruction of Device by order of governmental authority.
  2. Theft:
    1. from any unattended premises;
    2. of the Device if left unattended in a public place or place to which the public had access at the time of theft; or
  • if the Device is stolen from an unlocked and unattended vehicle.
  1. Voluntary parting with Device by the Customer or by any person entrusted with the Device, whether or not induced to do so by any fraudulent scheme, trick, device or false pretense.

Other Excluded Causes

  1. Manufacturer’s recall or error or omission in design, programming or system configuration.
  2. Nuclear reaction or radiation, or radioactive contamination, howsoever caused. Abuse, intentional acts or use of the Device in a manner inconsistent with the use for which it was designed, intended or advised by the manufacturer or that would void the manufacturer’s warranty.
  3. Failure to do what is reasonably necessary to minimise loss from an Incident and to protect the Device from any further Incident.
  4. War, including Undeclared or civil war; Warlike action by military force; or Insurrection, rebellion, revolution, usurped power or action taken by the governmental authority in hindering or defending against any of these. Terrorism: Any act of Terrorism. Obsolescence. Obsolescence or depreciation of the Device.
  5. Pollution: Failure or damage to the device caused by pollutants, which are any solid, liquid, gaseous or thermal irritant or contaminant, including smoke, vapour, soot, fumes, acids, alkalis, chemicals and waste. Waste includes materials to be recycled, reconditioned or reclaimed.
  6. Outside of Service Period: No protection is provided for an incident that takes place before the Device is enrolled in the Device Subscription Programme; or an Incident that takes place after the effective date of cancellation of any enrollment.
  7. Consequential loss or damage, including any loss of use, consequential loss, or consequential damages of any kind.
  8. Fraud: If the Service Request is untrue in any material aspect or if any statement made by the Customer is fraudulent or intentionally exaggerated or if any false declarations or statements are made in support thereof, then the Device Protection is void and no payment shall be made hereunder.
  9. Any Failure from any causes if the Customer fails to report, or fail to timely report, as required by this Agreement.

5. Manufacturer’s Warranty: This Device Protection Service complements and may overlap with the manufacturer’s warranty, which is typically valid for one year from the purchase date of the Device.  Some Devices may have a longer or shorter manufacturer’s warranty. Please refer to the manufacturer’s warranty provided with the Device or through the manufacturer’s website to understand what protection is offered and the duration of the manufacturer’s warranty. The Customer shall have the right to the manufacturer’s warranties of the Device and the Customer has all of the rights and interests in claiming manufacturer’s warranties.

GENERAL TERMS

  1. Electronic Delivery: The Customer expressly and knowingly agree and consent to permit Digi (including any third party vendor, or representative through which we provide services under this Device Subscription Agreement) to make disclosures and provide notices to the Customer in electronic form, including but not limited to e-mail and text messaging, instead of providing such notices and disclosures in hardcopy by post mail. The Customer consents and agrees that the Customer’s agreement herein shall relate to all forms, disclosures, and notices required under applicable law and shall remain valid until such time as the Customer may exercise the Customer’s right to revoke this consent by notifying Digi.
  1. Limits of Liability: In the event of any error, omission or failure by Digi’s agents, vendors, representatives or service providers with respect to the Plan or the services provided by Digi or Digi’s agents, vendors, representatives or service providers hereunder, DIGI’S RESPONSIBILITY AND LIABILITY AND THAT OF DIGI’S AGENTS, VENDORS, REPRESENTATIVES AND SERVICE PROVIDERS, INCLUDING BRIGHTSTAR, SHALL BE LIMITED TO THE CHARGES ACTUALLY PAID BY CUSTOMER FOR THE DEVICE SUBSCRIPTION. THIS IS THE CUSTOMER’S SOLE REMEDY FOR ANY ERRORS, OMISSIONS OR FAILURE OF DIGI OR DIGI’S AGENTS’, VENDORS’, REPRESENTATIVES’ OR SERVICE PROVIDERS’, INCLUDING BRIGHTSTAR, PERFORMANCE. FURTHER, UNDER NO  CIRCUMSTANCES  SHALL DIGI  OR  DIGI’S  AGENTS, VENDORS, REPRESENTATIVES OR  SERVICE  PROVIDERS, INCLUDING BRIGHTSTAR,  BE  LIABLE FOR ECONOMIC LOSSES, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES (EVEN IF DIGI OR DIGI’S AGENTS, VENDORS, REPRESENTATIVES OR SERVICE PROVIDERS, INCLUDING BRIGHTSTAR, HAVE BEEN ADVISED OF OR HAVE FORESEEN THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THE DEVICE SUBCRIPTION AND DEVICE PROTECTION OR DIGI OR DIGI’S AGENTS’, VENDORS’, REPRESENTATIVES’ OR SERVICE PROVIDERS’ PERFORMANCE UNDER THE OFFER, OR UNDER ANY PROVISION OF THE CONTRACT, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS. EXCEPT AS OTHERWISE EXPRESSLY STATED IN THE CONTRACT OR REQUIRED BY LAW, DIGI AND BRIGHTSTAR HEREBY SPECIFICALLY DISCLAIM ANY AND ALL CONDITIONS, REPRESENTATIONS OR WARRANTIES, STATUTORY, EXPRESS OR IMPLIED, REGARDING THE DEVICE SUBSCRIPTION AND DEVICE PROTECTION AND SERVICES TO BE PROVIDED HEREUNDER BY BRIGHTSTAR OR BRIGHTSTAR’S AGENTS, VENDORS, REPRESENTATIVES OR SERVICE PROVIDERS, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.

OTHERS

DATA PROTECTION OBLIGATION

To learn about how Digi collects & protects your personal data, refer to the Privacy Statement. Any non-personal information or material sent to Digi by you will generally NOT be treated as confidential. Please refer to this URL http://new.digi.com.my/cs/Satellite/Page/tnc/default/tnc_data_protection_obligation

 

PERSONAL DATA AND PRIVACY STATEMENT

The Personal Data Protection Act 2010 ("PDPA") sets out the rules, which all users of personal data including Digi must obey when obtaining and using information about you.

 

As part of Digi's compliance to PDPA and commitment towards the protection of your personal information, Digi has put in place a personal data protection and compliance principles and framework ("Framework"). Please refer to this URL for the full compliances of the framework http://new.digi.com.my/cs/Satellite/Page/tnc/default/tnc_privacy_statement_property_leasing

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