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Change of Postpaid plans online

by Moderator on ‎04-05-2016 10:14 AM - edited on ‎29-05-2017 12:02 AM by Community Manager

Now, you can change your Postpaid plans on our website!

 

Just follow the steps below:

 

1. Visit this page

 

2. Choose any of the plans you wish to change to, and click "Change Plan"  and you should see this:

Screenshot_37.png

 

 

3. After that, fill in your details, confirm the plan and click "Submit".

 
Screenshot_36.png

 

Comments
by mysuraya Member
on ‎09-05-2016 04:54 PM

Hi there.  I have done all the above via MyDigi Connect.  However when I try to see the status of my Order from the app, nothing appears as though I have not done the request?  How do I check my request?

by Support
on ‎10-05-2016 04:31 PM

Hi mysuraya, kindly send us a private message. Let us check on it.

by Walter Member
on ‎05-07-2016 02:30 PM

Hi, i am using smart plan50 and subscribing to auto billing, may i know if i change my plan to digi pospaid 48 online, do i need to walk in to service centre to subscribe the auto billing  again? And how about the rebate for auto billing for first 6 months? Will i get the rebate after change my plan?

by Dommy Member
on ‎01-05-2017 02:35 PM

I have the same question as @Walter. Does anyone have the answer? Thanks.

by Support
on ‎01-05-2017 04:51 PM

Hi Dommy, the change of plan will not affect your auto-billing, however, the 5% rebate for the first 6 month will not be reset, it will continue from your previous rebate. Thank you.

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