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Can I change my billing cycle?

by whysee SuperUser on ‎27-04-2016 03:08 PM - edited on ‎29-05-2017 12:27 AM by Marshie SuperUser

We're sorry, but customers are not able to change their billing cycle at the moment.

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by Rudox Member
‎14-08-2017 12:18 PM - edited ‎14-08-2017 12:20 PM

Hi DiGi,

 

My billing cycle starts on the 8th day of every month and today I have just signed up for the Digi Postpaid 50 plan from my previous plan of Digi Postpaid 48.

 

Realising that I am one week in my old plan, now that I have submitted to change plan today, how will I be billed in this billing cycle? Will I be billed in full for both my old plan and this new plan if it is successful within this billing cycle?

by Support
on ‎14-08-2017 12:28 PM

Your next bill will show the pro-rated charges for the previous and the new plan, Rudox. Meaning that both plans will be charged based on days of usage only, not the full plan (RM48 + RM50). Hope this explains :-) TQ.

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