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Waiting for port out!!!!

Member
Posts: 1
Registered: ‎27-03-2017

My phone is broken, Im waiting for port out from Digi so I can sign another plan with other telco and get a new phone...

 

BUT!!! I been waiting for the Digi comfirmation sms more than 24 hours... how long do I need to wait? I call to hotline, nobody answer after 10 mins. I PM in Facebook, no reply... I went to live chat, busy all the time....

 

Can anyone from Digi really reply???

Re: Waiting for port out!!!!

Community Manager
Posts: 5,653
Registered: ‎20-04-2015

MNP process can take up to 2 days. Your new telco will be able to check the status and also resubmit MNP if necessary. Ensure that your current number is active and has credit/not suspended for the SMS to arrive.


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Re: Waiting for port out!!!!

Member
Posts: 1
Registered: ‎08-06-2017

hello sir, can u check for me that digi processing my number to port out or not? 

my number 0169330153. 

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Re: Waiting for port out!!!!

SuperUser
Posts: 355
Registered: ‎05-08-2015

AshtonLoh wrote:

My phone is broken, Im waiting for port out from Digi so I can sign another plan with other telco and get a new phone...

 

BUT!!! I been waiting for the Digi comfirmation sms more than 24 hours... how long do I need to wait? I call to hotline, nobody answer after 10 mins. I PM in Facebook, no reply... I went to live chat, busy all the time....

 

Can anyone from Digi really reply???


hi there... just wanna confirm. your phone is broken but you can still receive/ see the sms, correct?

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Re: Waiting for port out!!!!

Support
Posts: 226
Registered: ‎18-11-2016

Yes, keyomighin. We have received the port request and it is under processing status. TQ 

 

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