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Unstable connection around Kuantan

Member
Posts: 5
Registered: ‎20-06-2016
It seems that any wcdma type of network doesnt have a stable working connection, it's connected but there are no data flow. It's affecting not only my phone but most user in this area. To be more specific, Jaya Gading Kuantan.
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Re: Unstable connection around Kuantan

Contributor
Posts: 56
Registered: ‎09-03-2016

You can lodge a report to help@digi.com.my and hopefully it'll be resolved soonest possible.

 

You can also provide them very detailed information as below to help expedite their investigation and resolution.

 

1.            Problem: (Coverage/Data/Call)
2.            Full address: (unit #, level, jalan, taman, postcode, landmark):
3.            Longitude/latitude:
4.            Error Message. (If any):
5.            Signal strength, how many bars for 2G, 3G and 4G network (pls specify for each network for both indoor and outdoor now and before issue happen):
   .            2G indoor:
   .            2G outdoor:
   .            3G indoor:
   .            3G outdoor:
   .            4G indoor:
   .            4G outdoor:
6.            Problem occurred indoors or outdoors? :
7.            Does issue happened at other places as well? :
8.            Problem during day/night/specific time:
9.            Alternate contact number:
10.          Short description of the issue:
11.          Phone model:
12.          Sample call (B party number, date and time of call attempt at reported area ,to trace which site you are attached to):

   .            B party number:
   .            Date of call:
   .            Time of call:
13.          Since when issue started: (DD/MM/YYYY)
14.          SIM replacement done? :
15.          Tried swapping phone? :
16.          Any other Digi users impacted as well? :
17.          Speed test:

   .            Download Speed:
   .            Upload Speed:

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