|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 

Troubleshooting Slow Internet Issues

by Moderator on ‎27-04-2016 03:50 PM - edited on ‎31-05-2017 05:56 PM by Community Manager

'Slow internet' issues can be frustrating, so here are some ways to help you troubleshoot the problem.

 

SYMPTOMS OF SLOW INTERNET MAY INCLUDE:

 

  • Web pages will not load.
  • Web pages take a long time to display.
  • Downloads take a long time to complete.

 

POSSIBLE CAUSES OF SLOW INTERNET:

 

  • You have exceeded your Internet speed quota.
    • Note: If you've received a text message that you've exceeded your Internet speed threshold, you will experience slow speed. You can renew your rate plan or perform Internet Top Up; otherwise you will continue to experience reduced speed until your next renewal date of your plan.
  • Your network signal indicates you are in G (GPRS) or 2G (EDGE) mode.
  • Low signal strength.
  • Network congestion.
  • Internet browser problem.
  • Problem with the device capabilities or setup.
  • Multiple applications are running in the background, which are eating up your Internet quota.
  • Internet speed on a wireless network constantly fluctuates. It is common to have momentary lags in speed. If you continue to have slow Internet speed, the issue could be related to any of the possible causes above.

 

TO TROUBLESHOOT THIS ISSUE, FOLLOW THESE STEPS:

 

  1. Make sure your device has at least 2 signal bars.

1.jpg

 

  1. What type of device are you using? Check the user manual of your device to determine if it supports 2G or 3G or 4G / LTE.

  2.jpg

Or

http://www.gsmarena.com/

example:  iPhone 6s:

3.jpg

 

  1. If you are using an iPhone, check Apple iOS Software Overview: iPhone to ensure your device is running the most current OS version.

4.jpg 

 

  1. Turn off Wi-Fi.

5.jpgor  6.jpg

 

  1. Make sure that 3G / LTE is enabled on your device. Refer to the user manual of your device for instructions.

7.jpg  or 8.jpg

  1. Clear your browser history, cookies, and cache.

9.jpg  or  10.jpg

 

  1. Check for applications running in the background that could be using up your phone’s available bandwidth. If you have third party applications installed, uninstall them and see if the slow Internet speed persists.

11.jpg  or  12.jpg

 

*Note: Also check to see if your device is currently downloading any application as this can cause lagging speed.

 13.jpg or  14.jpg

 

  1. Turn your device off and on, then test the Internet speed.
  2. To check if your location has 3G or LTE service, click here <http://new.digi.com.my/cs/Satellite/ecomm_C/services/default/4g-lte-coverage>. Zoom to your location, and tick the 3G and LTE filters to discover if your location has either service.

 15.jpg

 

  1. Launch your device’s web browser, and go to: http://i.dslr.net/iphone_speedtest.html

Alternately, you can go to Google Play Store for Android devices to download the Speedtest.net app. Best to download the app over Wi-Fi

 16.jpg

 

  1. Run the speed test.

17.jpg

 

  1. Call Digi Helpline (016-2211 800) or e-mail help@digi.com.my for more assistance
Comments
by mztan Member
on ‎28-05-2017 09:59 PM

Just DIGI internet problem. Even my granma on wheelchair go faster than DIGI 4G internet.

by zwan Member
on ‎01-07-2017 05:56 PM

i cannot use my internet broadband...my coveraged to weak...someone please help me

by Support
on ‎02-07-2017 01:33 PM

Hi zwan,

 

Please PM us via http://goo.gl/epyFn8 with your full name, broadband number and full address for further checking. 
 
Thanks.

by yus8690 Member
on ‎12-07-2017 11:54 PM

Why intenet 64 kbps now not surf fast like before...its 3-4 days ago i start cannot whatsapp..slow very slow...before this im using basic internet only i can play my coc games but now cannot..

Contributors