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Slow 4G Connection

Member
Posts: 1
Registered: ‎05-02-2017

Hello,

 

I am complaining of poor connection given by digi. I have been using Postpaid Digi for years while internet speeds in my hometown Kota Kinabaluj Sabah  is good i cannot say the same when i am in West Malaysia.

 

I get **bleep** poor download speeds almost everyday during daytime, with speeds of only 1-2mbps although full bar 4G signal is present. Also digi 4g is unsuable during 8-10pm this is where you cant even browse facebook and even google, opting us to subscribe go for Streamyx Wifi. The only time i get proper 4g speeds (10-15mbps) is at 2am-4am not everyone is going to stay up late for it. With the area being so close to a University, i cannot see why you guys have failed to give proper speeds pleaase have a look into it. I might consider switching to Celcom because of this. Please get it right!

 

Area: Bukit Beruang, Melaka

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Re: Slow 4G Connection

Community Manager
Posts: 6,047
Registered: ‎20-04-2015

Hi @jahurz93, can you kindly check your <inbox> to provide us these information?


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this We Care About Your Network to help us help you!

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Re: Slow 4G Connection

Member
Posts: 3
Registered: ‎13-06-2017
Hai digi. Nowadays the internet connection is very slow even got 3G full bar also 4g 3 bar. Its take so long to Browse Google also. Why is happening as this. Im using digi postpaid more than 5 years. Im unhappy with ur services. I cal to digi customers service for ask about this problem they never answer my cal. I cal more than 6 time and the cal was waiting for more than 13 minutes. If this issue is still same I don't have choice , I must switch my line for celcom

Re: Slow 4G Connection

Member
Posts: 3
Registered: ‎13-06-2017
This issue was at Bandar baru sentul

Re: Slow 4G Connection

Member
Posts: 3
Registered: ‎13-06-2017
Hai digi. Nowadays the internet connection is very slow even got 3G full bar also 4g 3 bar. Its take so long to Browse Google also. Why is happening as this. Im using digi postpaid more than 5 years. Im unhappy with ur services. I cal to digi customers service for ask about this problem they never answer my cal. I cal more than 6 time and the cal was waiting for more than 13 minutes. If this issue is still same I don't have choice , I must switch my line for celcom. Area :Bandar baru sentul Kuala Lumpur

Re: Slow 4G Connection

Community Manager
Posts: 6,047
Registered: ‎20-04-2015

Hi @ramesh9908, sorry about the waiting time to get to Helpline. Sometimes the waiting queue is long indeed.

Alternatively, you can submit your network feedback on MyDigi http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this We Care About Your Network to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.
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