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Lack of support in response to no coverage report

Member
Posts: 2
Registered: ‎07-02-2018

Hello Digi,

 

I submited a request on Jan3rd to check coverage inTaman Melaka Perdana (75450) as there was no DiGi coverage in this Housing Area.

 

Got an automated reply for details and a reply from Support on the 5th saying they will get back in 3-5 working days.

 

Waited for 2 weeks and then some one called me to check on the situation and they couldnt understand my comlpaint.

 

Explained throughly as it was not a data issue but there was no  coverage in the area and my Maxis line works perfectly fine.

 

As usual they said will get back in 5 working days and its already been another 2 weeks.

 

So  I will be moving into this new housing area early March and if nothing is done by then , I got no choice but to port out of Digi. 

 

Checked with my new neighbours and all of them who had digi in the past moved on to umobile and maxis.

 

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