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Bad Coverage

Contributor
Posts: 29
Registered: ‎28-04-2017
Hi Digi,
we having bad coverage near Jalan Serindit 20-28, Taman Scientex. Even our devices can received 4G but internet speed less than 2MBps(outdoor) but indoor got only E (2-3bar) and H/H+ (1-3 bar) which is internet speed less than 125KBps. Been having this problem since Mac.
Please do something..
thank you

Re: Bad Coverage

Community Manager
Posts: 6,047
Registered: ‎20-04-2015

@phyz, would you download MyDigi app and go to Support -> Email section and report a network issue? The app will capture your phone's GPS location and your timing of the issue.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this We Care About Your Network to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.
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Re: Bad Coverage

Contributor
Posts: 29
Registered: ‎28-04-2017

Ya, already submitted. thank you.

Hopefully DiGi figure it out 

Re: Bad Coverage

Contributor
Posts: 29
Registered: ‎28-04-2017

Hi Digi,

 

refering to my case : CAS-3130837-Y5f8 & be hoping that Digi could take further action.

 

thank you.

 

https://www.dropbox.com/s/hu4ssbzw3w5880m/my_nPerf_results-DiGi.csv.pdf?dl=0

Re: Bad Coverage

Support
Posts: 994
Registered: ‎01-12-2016

Hi phyz,

 

Upon checking, the case still under investigation.Our relevant department will be in touch with you once the investigation was done ya. Your kind patience and understanding would be most appreciated.

 

Thanks.

Re: Bad Coverage

Contributor
Posts: 29
Registered: ‎28-04-2017

Tq MyCheah Smiley Happy

Re: Bad Coverage

Support
Posts: 994
Registered: ‎01-12-2016

You are most welcome, phyz. :-)

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