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Digi Largest Thank You Sale Contest FAQs and Terms & Conditions

by Community Manager on ‎26-01-2018 06:42 PM

Digi Largest Thank You Sale Contest FAQ 

 

Q1. Who can participate in the Digi Largest Thank You Sale contest?

A1. All Digi Postpaid and Digi Prepaid biGbonus 4G phone bundle subscribers of Malaysian nationality are eligible to participate in the contest except for the following:-

  1. permanent, contract and temporary employees of Digi and their immediate family members
  2. employees of Digi’s partners, advertising, promotion agencies and any other persons involved in organizing, promoting and/or conducting this Contest together with their immediate family members
  • Digi Enterprise subscribers including Corporate, Corporate Individual (CI) and Personal Corporate Individual (PCI)
  1. Digi Prepaid MI subscribers

 

Q2. How do I participate in to the contest?

A2. Sign-up new postpaid line or upgrade to higher internet plan (Digi Postpaid 80 and above) for existing postpaid customer; or re-contract existing device bundle. Digi Prepaid biGBonus 4G phone bundle plans are also eligible for this contest.  Download MyDigi app with the latest version update 5.1.2 and above, which is available in Apple Store/Google Play Store and sync your mobile line to MyDigi. You are then automatically entered into the contest.

 

Q3. If I have multiple lines with Digi, can I opt in to the contest multiple times?

A3. Yes, you can.  You will need to login to MyDigi app via each of the lines.

 

Q4. How do the entries count?

A4. Entries are automatically once criteria of plan sign-up and downloading and using MyDigi app has been enabled.

 

Q5. Do I have to do anything to submit an entry for each qualifying transaction made?

A5. No, entries are automatically generated based criteria mentioned in point 2 as above.

 

Q6. Is there a limit to the number of prizes I can win?

A6. You can only win one (1) prize  for each Digi line that has MyDigi application synced.

 

Q7. How will I know if I am one of the lucky weekly winners? And how will I receive my prize?

A7. Winners will be announced in March 2018 on Digi Community Page <http://community.digi.com.my/>. You will also be notified personally via a call from Digi where you will be required to answer a final qualifying question to claim your prize.

 

You will then be given an option to collect the prize at the Digi HQ or it will be couriered to an address determined by you.

 

Q8. Will Digi provide support for any defects with my prize?

A8. For physical prizes, you will need to revert to the product supplier for support on any defects. Digi will not be held accountable for the goodies once they have been properly handed over to you.

 

Q9. I am existing customer and I downgraded my plan, am I eligible?

A9. No, you are not eligible.

 

Q10. My existing postpaid plan do not have any internet plan, do I eligible?

No, you are not eligible. If you want to participate, you will need to upgrade your existing plan.

 

Q11. If I sign up a smartphone bundle or any other device bundle, am I eligible?

A11. Yes, you are. Only smartphone bundles are eligible and must be in the designated bundle plans. Other device bundles are not eligible. 

 

Q12. I am existing subscriber, how do I participate to this contest?

You will either need to upgrade your current plan or upgrade to the smartphone bundle.

 

Q13. I have submitted request to port in in January but my line only successful ported in on February, will my participation be counted?

A13. Yes, you are eligible as long as you have met the criteria in selected SIM only plans or phone bundle plans. You will also need to ensure that your line is sync to the MyDigi application.

 

Q14. If my line has outstanding bill payment/barred/suspended, am I still eligible to participate and win the prize for the contest?

A14. No, you are required to ensure that your bill payment is updated during the participation to the contest and any selected winners are required to ensure that you do not owe Digi in any outstanding bill and the lines remain active and not barred or suspended.

 

 

Digi Largest Thank You Sale Contest

  This Digi Largest Thank You Sale Contest (“Contest”) which is organised by Digi Telecommunications Sdn. Bhd. (Company No. 201283-M) ("Digi”) will be governed by these terms and conditions and any subsequent accompanying contest details (if any), Digi’s Privacy Notice, Data Protection Statement and Data Protection Obligations found on Digi’s website at www.digi.com.my (collectively referred to as the “Terms”). Each Eligible Participant (as defined below) agrees that he/she has read and understood the Terms and by his or her participation in this Contest, each Eligible Participant agrees to be bound by the Terms.

 

  1. Contest Period
  • This Contest commences at 9.00 a.m. on 27th January 2018 and runs until 11.59 p.m. on 28th February 2018 (both dates inclusive) (“Contest Period”). Entries received after the Contest Period will automatically be disqualified. Digi has the sole and absolute discretion to extend and/or vary the Contest Period without prior notification.
  1. Eligibility
  • All Digi Postpaid and Digi Prepaid biGbonus 4G phone bundle subscribers residing in Malaysia are eligible to participate in this Contest (excluding persons mentioned in Clauses 2.1.1 to 2.1.3 below, “Eligible Participants”) except for the following:-
  • Broadband subscribers, Digital Services subscribers, Digi Prepaid MI subsribers
  • permanent, contract and temporary employees of Digi and their Immediate Family Members; and
  • employees of Digi’s partners, advertising, promotion agencies and any other persons involved in organizing, promoting and/or conducting this Contest together with their Immediate Family Members.

Immediate Family Members shall mean any of the following: spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

 

  • Each Eligible Participant agrees that he/she has read and understood the Terms of this Contest and by his or her participation in this Contest:-
  • agrees to be bound by the Terms; and
  • if the Eligible Participant is below 18 (eighteen) years of age, also confirms that he/she has obtained prior consent from his or her respective parents or legal guardian to participate in this Contest. In the event the Eligible Participant fails to provide Digi with the said parental / guardian consent upon request by Digi, such individual shall be subject to Clause 4 below.
  • All personal details submitted must be accurate and complete and are subject to proof upon request by Digi.
  • Digi reserves the right, at any time, to verify the validity of entries and entrants and to disqualify any entry not submitted in accordance with the Terms or which tampers with the entry process. Incomplete, indecipherable, illegible, incorrect or fraudulent entries or any entry which violates the Terms will automatically be disqualified without any notice.
  1. Contest Mechanics
  • In order to participate in this Contest, the Eligible Participants need to carry out the following steps and/or activations:-

Step 1

:

Digi Postpaid

Sign-up new postpaid line or upgrade to higher internet plan (Digi Postpaid 80 and above) for existing postpaid customer; or re-contract existing device bundle.

 

Digi Prepaid

Digi Prepaid biGBonus 4G phone bundle plans are also eligible for this contest. 

 

 

 

Step 2

:

Download MyDigi app with the latest version update 5.1.2 and above, which is available in Apple Store/Google Play Store

 

 

 

Step 3

:

Sync your mobile line to MyDigi. You are then automatically entered into the contest.

 

 

  1. Notification and Selection of Contest Winners
  • Selection of the contest winners for this Contest will be based on the following:-
  • A total of 88 potential winners are identified on a upon end of campaign based on entries generated between Thrusday 12.00AM and Wednesday 11.59PM of Contest period (“Potential Winners”). Eligible Participants can only win a single prize for each unique Digi mobile number.
  • Selection of Potential Winners are done by sorting qualified transactions based on time stamps and then assigning the correct number of entries in line with the transaction value. As a result each entry will have a unique number matched with a timestamp.
  • Digi must be able to contact the Potential Winners via two (2) voice call/ SMS attempts during the Call Period, failing which Digi reserves the right to move on and select another Potential Winner. The non-contactable Potential Winner shall be disqualified automatically as Potential Winner and shall have no claims whatsoever against Digi on such disqualification. The Potential Winners who are successfully contacted by Digi and who successfully answer one (1) question posed by Digi correctly will be announced as contest winners (“Contest Winners”). Digi’s selection of winners are final and no request from Eligible Participants will be entertained.
  • The Contest Winners shall redeem the prize within the redemption period stated in the notification, falling which the prize shall be forfeited automatically and without prior notice. Contest Winners are not entitled to any payment or compensation from Digi should the prizes be forfeited for any reason.
  • The Contest Winners will be given the choice of collecting from Digi HQ or by postal courier. If the Contest Winner is unable to personally collect his or her Prize, he or she can provide a letter of authorisation to authorise another person to collect on his/her behalf. The identification card of the authorised person must be produced upon collection of the Prize. Digi reserves the right to reject any letter of authorization if such letter of authorization is not satisfactory in Digi’s opinion. Digi shall not be liable to any consequence in the event the Prizes are released pursuant to any letter of authorization received. Furthermore, Digi shall not be liable in the event the Contest Winner fails to comply with the Collection Period due to the non-acceptance of letter of authorization by Digi.
  • The Contest Winners must be 18 (eighteen) years old and above, otherwise formal parental or guardian consent must be obtained and provided to Digi upon Digi’s request. In the event the Contest Winners fail to provide Digi with the said parental or guardian consent, Digi shall have the right to forfeit the entry and / or the Prize as the case may be.
  1. The Prizes
  • The Prizes of this Contest are as follows (“Prizes”):-

Prizes comprises of the following:-

    1. Huawei P10 x 3 units
    2. Huawei P10 Lite x 3 units
    3. Garmin Fenix 5 Smart Watch x 32 units
    4. DJI Spark Drone x 23 units
    5. Sony PlayStation 4 Pro x 27 units
  • The Prizes are not transferable and / or exchangeable and not for resale. No cash alternatives will be offered. Digi reserves the right to replace any of the aforementioned Prizes with another prize of the same value without prior notice
  • The Contest Winners may be governed by a separate set of terms and conditions imposed by the provider of the Prizes or Digi’s partner that are offering the Prizes. Where such terms are applicable, the Contest Winners will be notified.
  • Each Contest Winner shall be entitled to win one (1) Prize only.
  1. By participating in this Contest, each Eligible Participant agrees and consents to Digi’s Privacy Notice (which can be found at https://new.digi.com.my/cs/Satellite/Page/tnc/default/tnc_privacy_statement_en) that all details submitted pursuant to this Contest, including without limitation personal data/information being collected, processed and used by Digi for:-
  • the purpose of this Contest; and
  • marketing and promotional activities conducted in such manner as Digi sees fit worldwide in any media including without limitation the Internet, without further express consent from, and payment or consideration to the relevant Eligible Participants. Marketing and promotional activities include without limitation the use and/or publication of any details provided in and/or in connection to the entries, interview material as well responses and related photographs. In this regard, each Eligible Participant agrees to co-operate and participate without further express consent and/or payment or consideration, in all reasonable advertising and publicity activities of Digi relating to this Contest; and
  • other promotional, marketing and publicity notification/information including future promotional, marketing and publicity notification/information from Digi from time to time.
  1. In addition, where any of the data/information especially personal data relating to the Eligible Participant and/or third parties (where applicable) are submitted to Digi and/or by any entrant in connection to this Contest, each:-
  • warrants that he/she is in possession of all necessary consents and shall continue to maintain such consents as may be required for Digi and/or usage and processing of such data/information; and
  • agrees that it shall be his or her responsibility to advise Digi in writing should there be any relevant change in the data/information provided to Digi which requires action on the part of Digi.
  1. Each Eligible Participant hereby agrees and irrevocably and unconditionally undertakes to indemnify Digi (on full indemnity basis) against any claim by any third party and against any loss, damage, cost or expense (including solicitors' fees and cost) that it may suffer or incur as a result of or in connection with this Contest and the Prizes.
  1. Each Eligible Participant further agrees:-
  • to release and hold harmless Digi and/or the Specified Persons against any and/or all losses, damages, rights, claims and actions of any kind in connection with this Contest (including resulting from acceptance, possession, use or misuse of any Prizes, or travel to or from any Prize-related activity and claims based defamation, or invasion of privacy);
  • that Digi and/or the Specified Persons make no warranties, express or implied, in fact or in law, relative to the use or enjoyment of any of the Prizes, including, without limitation to, their quality, merchantability or fitness for a particular purpose;
  • that Digi and/or the Specified Persons shall not be liable for and hereby expressly exclude any losses, damages, rights, claims and actions of any kind (including without limitation loss of damage to property or any personal injury or loss of life, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties) howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Contest, and/or the Prizes, even if Digi has been advised of the possibility of such damages in advance, whether or not due to and/or arising from:-
  • telephone, electronic, hardware or software program, network, Internet, server or computer malfunctions, failures, interruptions, miscommunications or difficulties of any kind, whether human, mechanical or electrical, including, without limitation to, the incorrect or inaccurate capture of entry information online;
  • late, lost, delayed, misdirected, incomplete, illegible or unintelligible e-mails;
  • virus attacks and/or any other malicious software infection to the Eligible Participants’/subscribers’ mobile phones arising from the downloading of these contents, any failed, incomplete, lost, garbled, jumbled, interrupted, unavailable or delayed electronic transmissions;
  • any default or condition caused by events beyond the control of Digiincluding those due to any act of God, war, riot, strike, lockout, industrial action, fire, flood, drought, storm or any event beyond the reasonable control of Digi;
  • any printing or typographical errors in any materials associated with this Contest; and
  • any claims by third party for infringement of intellectual property rights.

Specified Persons shall mean Digi, and its employees, officers, directors, shareholders, parent companies, affiliates, subsidiaries, licensees, agents, representatives, partners and contractors including contradvertising, promotion, and fulfilment agencies, and legal advisors and/or joint-organiser.

  1. Digi :-
  • Reserves the right, at any time, to verify the validity and/or reject any entries at its sole and absolute discretion without having to assign any reasons whatsoever. Incomplete, indecipherable, illegible or incorrect, ineligible, fraudulent, unlawful or deceitful entries or any entry which violates the Terms, will automatically be disqualified without any prior notice;
  • reserves the right to disqualify a Contest Winner if he/she is found to be ineligible at any point of time and to cancel/withdraw/recall the Prizes from being delivered to the ineligible Contest Winner. If the ineligible Contest Winner has enjoyed the Prizes, the ineligible Contest Winner hereby agrees and undertakes to indemnify Digi for the cost of the Prizes, failing which, Digi shall have the right to initiate any action it deems necessary against the ineligible Contest Winner.
  • Reserves the right to reject any entries and/or withhold the Prizes or forfeit the Prizes where Digi believes that there are unlawful, deceitful and/or fraudulent acts and practices without any prior notice.
  • reserves the right, at any time, to vary, delete or add to any of the mechanics, the Prizes or the Terms, and alter, cancel, terminate or suspend this Contest and/or any part thereof without any prior notice; and
  • for the avoidance of doubt, cancellation, termination or suspension by Digi of any entry or this Contest shall not entitle the Eligible Participants to any claim or compensation against Digi for any and all loss or damage suffered or incurred by the Eligible Participants as a direct or indirect result of the act of cancellation, termination or suspension.
  1. All decisions by Digi, including but not limited to the selection of Contest Winners and forfeiture of the Prizes are final, conclusive and binding. No correspondence or claims shall be entertained.
  1. A failure by Digi to enforce any of the Terms in any instance(s) will not give rise to any claim by any person.
  1. All other terms and conditions governing the use of any of Digi's mobile telecommunication services shall apply herein mutatis mutandis.
  1. The Terms, which are available on [http://new.digi.com.my/cs/Satellite/Page/tnc/default/largest-network-sale] shall be governed and construed by the laws of Malaysia and the parties shall submit to the exclusive jurisdiction of the Courts of Malaysia.
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