07-06-2017 11:30 AM
I sub digi broadband prepaid rm38 in May 2017 during online offer stating eligible to get extra 5GB quota per month for 6 months
However I only get it for 1st month.
Unable to see the freebie on Mydigi app; on mybb website or even through *888# now.
So dear Digi is the offer discontinued relegating users like me in the dust feeling cheated or am I missing something here.
Btw; the only thing showing up about that offer is if i dial *118*4# & i can see these:
My Phone No. 6015XXXXXXXX
Call Plan : Digi Home Broadband
Account Expiry Date : XX-Jul 2017
Internet Pass : 5.00GB <-----------------------how to sub this freebie Digi what kinda system is so redundant can't even make an offer available
Any explanation is appreciated
22-06-2017 08:57 AM
23-06-2017 02:13 PM
Hi azrihariz, There's only one-time redemption needed to get the free 5GB x 6 months. When you dial the *118*4# to check the plan and quota, the “Internet Pass: 5.00GB ” is the one for the free quota.
Hi Vikutaa, If you are registered the prepaid broadband 30/60 from 4 April 2017 to 31 May 2017 via the Digi Store Online. You can redeem your Free 5GB by dialling *888*1# or via MyDigi app. The 5GB is for 30 days validity. If in the event redemption is not done within 30 days of pack activation, you will no longer be able to enjoy the offer.
If you need more assistance from us, please PM us via http://goo.gl/epyFn8 with your full name, mobile number and the last 4 digits of your IC number for further checking. Thank you