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Report Digi network problems via the MyDigi app

by Community Manager on ‎26-05-2017 04:34 PM - edited on ‎26-05-2017 05:32 PM by Marshie SuperUser

Are you having problems with your Digi network? Report it to us via the MyDigi app and the cool part is, you can even pin your location via the GPS function for a more accurate reporting!

 

Here’s how you can lodge a report on the app – it’s easy!:

Screenshot_1.png

Screenshot_3.png

Screenshot_4.png

 

Comments
by Tehchengyu Member
on ‎09-06-2017 06:37 AM

Bellsa wrote:

Are you having problems with your Digi network? Report it to us via the MyDigi app and the cool part is, you can even pin your location via the GPS function for a more accurate reporting!

 

Here’s how you can lodge a report on the app – it’s easy!:

Screenshot_1.png

Screenshot_3.png

Screenshot_4.png

 


by Tehchengyu Member
on ‎09-06-2017 06:38 AM

Bellsa wrote:

Are you having problems with your Digi network? Report it to us via the MyDigi app and the cool part is, you can even pin your location via the GPS function for a more accurate reporting!

 

Here’s how you can lodge a report on the app – it’s easy!:

Screenshot_1.png

Screenshot_3.png

Screenshot_4.png

 


 


Bellsa wrote:

Are you having problems with your Digi network? Report it to us via the MyDigi app and the cool part is, you can even pin your location via the GPS function for a more accurate reporting!

 

Here’s how you can lodge a report on the app – it’s easy!:

Screenshot_1.png

Screenshot_3.png

Screenshot_4.png

 


by miyabi Member
on ‎30-06-2017 10:26 PM

I have just reported a cell site problem (no DiGi signal if a blackout happens) via MyDigi app. I hope that problem can be fixed soon.

by Support
on ‎02-07-2017 02:17 PM

Thanks for your feedback, miyabi. Rest assured, steps are being taken to resolve your network experience as soon as possible. Your kind patience and understanding would be most appreciated. 

by zamhtc85 Member
on ‎18-07-2017 04:33 PM

not sea previous bills

by Support
on ‎19-07-2017 09:40 AM

Hi @zamhtc85. Seems we can't send you a PM. Please PM us for further assistance about this matter. Thank you.

by vvee Member
‎29-07-2017 10:02 PM - edited ‎29-07-2017 10:04 PM

 

THIS APP IS NOT WORKING . I ALREADY SUBMIT 6 ~ 8 TIMES FOR SAME CASE VIA THIS APP BUT DIGI STILL SAID CANNOT FOUND CASE LOG UNDER MY PHONE NUMBER OR EMAIL ADDRESS.

 

PLEASE SUGGEST ALTERNATIVE EFFICIENT WAY  TO ADDRESS MY ISSUE ASAP.

by vvee Member
on ‎05-08-2017 12:33 AM

DIGI, CAN YOU DO SOMETHING !!?? IT IS ALREADY 2 ++ WEEKS I GETTING WORST INTERNET SPEED!

 

NOW I GETTING THIS FOR 150 MONTHLY?

 

UPLOAD MORE THAN DOWNLOAD__

 

multiple site speed test2.png

by vvee Member
on ‎05-08-2017 09:02 AM

Digi Reply:

replied.png

 

This is DIGI app, ALTERNATIVE CONTACT NO. IS A REQUIRED FIELD

Capture+_2017-08-05-08-53-21.png

LOCATION IS A REQUIRED FIELD

Capture+_2017-08-05-08-54-20.png

DIGI , STOP FINDING YOUR EXCUSES 

by AbuImran Member
on ‎09-09-2017 12:39 PM

Hi,

 

Already submitted my case via App just now, but how I could know if the case is being handled? I didn't get any acknowledgement/notification upon submission.

 

My case is similar as above, I'm recently only getting 0.1 Mbps download speed constantly while the upload speed is higher at 6-8 Mbps.

Previously (about 1-2 months ago), I got 15 Mbps download  constantly which I think was amazing so I don't think it's the device problem because the location was the same, in Nilai Impian, Negeri Sembilan.

 

Thank you

by JackRajan Member
on ‎11-09-2017 09:09 AM

My  Data roamig plan isnt working properly,  i've just changed my plan to  138, its should support 5GB roaming data. Since i work in Singapore i used to travel in and out everyday but my data roaming seems like having problem...  Only Singtel  supports data roaming once in a while.. Starhub and M1 no data roaming.... I only can get my data roaming conectivity only 2 or 3 times a week... can Digi do something about this ????

by kokleongch Member
on ‎29-09-2017 05:01 PM

I have tried to submit 3 times but got timed out. nothing works. Livechat waiting forever. Digi helpline cannot be reached.

by ysysys Member
on ‎29-09-2017 06:34 PM

Hi, problems with network and no service since yesterday 28/9 evening around 10pm. Until this after 6:00pm couln't call the custoemer service hotline, calls always failed. Can't load myDigi Apps until now, after successfully loaded the Apps, and report the network problem as shown above, and clicked submit, and it says Failed to send email.!

 

Photo 29-09-2017, 6 32 05 PM.png

by digi_user_0956 Contributor
on ‎11-10-2017 07:53 PM

submit  > 20 times

no call no support 

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